Privacy notice

Who we are

Lodge (Downend) Associates Limited, trading as Lodge Accountants, of Unit 6, Armstrong Business Park, Yate Road, Yate, Bristol, BS37 5AA, is the data controller for information collected through this website. You can reach us on 07908 453881 or by writing to the address above.

What the contact form collects

• Your name, email address and message, which you must give us so that we can reply.
• Your telephone number, the service you are asking about, and how you heard about us, if you choose to give them.
• A one-way scrambled version of your internet (IP) address. We cannot turn it back into the address. We use it only to stop the form being flooded with automated messages.

Why we use it

We use what you send us to answer your enquiry and nothing else. The legal basis is our legitimate interest in replying to people who contact us, and, if you go on to become a client, taking steps at your request before entering into a contract. We do not pass your details to anyone, we do not add you to a mailing list, and we do not use them for marketing.

How long we keep it

Enquiries are kept for 90 days and then deleted, unless you become a client, in which case they form part of your client file and are kept under our terms of business. The scrambled IP records used to prevent spam are deleted after one day.

Cookies

The pages with a contact form set one cookie, which holds a random session reference. It is needed for the form's security check, contains nothing about you, and is deleted when you close your browser.

Optional Google Analytics

With your consent, we use Google Analytics to understand how visitors use our website and help us improve it. The Google Analytics script only loads after you accept analytics cookies. Rejecting them does not affect your use of the site or the enquiry form.

Google receives information about the pages you visit, your browser and device, and your visit, and processes your IP address to provide the service. We do not send the contents of your enquiry form, your name, email address or telephone number to Google Analytics. We remove query strings and fragments from the page addresses sent to Analytics. Advertising features are disabled.

If you accept, Google Analytics uses cookies such as _ga and _ga_… to distinguish visits. We set their lifetime to 180 days. A separate cookie, lodge_analytics_consent, remembers your acceptance or rejection for 180 days. You can change your choice at any time using Cookie settings in the footer. Rejecting analytics removes the Analytics cookies accessible to this website and stops future collection.

Google may process Analytics information outside the UK. See Google’s privacy policy and how Google safeguards Analytics data.

The pages load their typefaces from Google Fonts, which means your browser sends Google your IP address when it fetches them. Google does not set cookies for this. See Google Fonts and privacy.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Call us or write to us and we will respond within one month. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office.

Last updated 15/10/2026.